Capital Gold Group Review

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For the #1 voted company, click here, or see our top 9 comparison table. To learn the basics of how a gold retirement account works, start here. We highly recommend you contact each of the companies you’ve selected  on your own and investigate thoroughly before making a commitment. Be sure to ask them to disclose all fees before transferring any funds.

The SACDC voted Capital Gold Group #3 by a narrow (but well-defined) margin having taken many factors into account.

Summary

WEBSITEPHONE #BBB
RATING
TRUSTLINK
RATING
FEES
startwithgold.com1-800-510-9594A+Sliding Scale

Coming in a close 3rd, Capital Gold Group (CGG) falls slightly short of Birch Gold and Regal Assets because of the 10 complaints closed with the Business Consumer Alliance (read more). Four of those complaints were answered with a refusal to make an adjustment. To be fair, we have to point out that the refusal to comply with the consumer request was likely due to the terms of the agreement the consumer signed when making a purchase or rollover.

They only have a total of 1 complaint closed with the BBB regarding sales or advertising issues, and still hold a solid A+ rating.

Capital Gold Group Reputation

  •  A+ BBB rating
  • 5-star TrustLink rating (142 reviews since May 16th, 2014)

Advantages

  • Many TrustLink reports show a large number of customers are very happy with customer service and account representatives
  • Recognized as a “safe business” by RipoffReport.com
  • ICTA member

Disadvantages

  • 10 BCA complaints (click here for detailed business/customer dialog for all complaints)
  • Sliding scale fees (CGG uses Self Directed IRA Services as their custodian which does not charge a flat fee but a fee based on the investment amount)
  • Allegations of fraud in 2007 (see KATU News article here)
  • No digital IRA application
  • Not TRUSTe verified
  • Not a U.S. Mint listed dealer
  • Scaled account fees

Location

Website: startwithgold.com

Phone #: 1-800-510-9594

Address: 21700 Oxnard St Ste 600 Woodland Hills, CA 91367

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Ratings based on reputation, customer satisfaction, fees, products/services offered & business ethics.
Capital Gold Group
Date Published: 10/06/2014
Ranked #3
4 / 5 stars

Overall Company Rating

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Comments

  1. Looks like a good company with happy customers but what does the sliding scale mean for fees?

    Cheers

    • Jeroen Waning says:

      Hey Ryan,

      They seem to be a company with a good reputation. Sliding scale fees means they charge based on the size of the account. The higher the principal investment amount the higher the fees. We recommend you contact them by phone and speak to a representative to find out what their fees are. Make sure you ask about the percentage for the account sizes, their storage fees, administration fees, and any other fees which they do not advertise directly.

      If you prefer a company that charges one flat rate and does not have any hidden fees, we recommend Regal Assets, and it is one of the main reasons they were voted our #1 top choice as they have the lowest reported fees in the industry. Additionally, you may also consider Birch Gold Group (#2) which also has a flat annual rate.

      Hope that helps!

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